Black Box IPBX1224 Manual do Utilizador descarregar pdf (Página 25)

Other Available Key Features Integration

Hosted or On-

Premises

No Licenses fees, auto provision of phones,

Audion conferencing, Unlimited IVR's

On Premise

No Licenses fees, auto provision of phones,

Audion conferencing, Unlimited IVR's

On Premise

Conference bridge Salesforce, Outlook, ACT!, NetSuite Hosted

- Call recording

- Online meetings

- Conference bridge

- Internet faxing

Salesforce, Outlook, ACT!, NetSuite Hosted

- Skills-based routing

- IVR (interactive voice response)

- Case and contact management

- CTI (computer-telephony integration)

- Real-time monitoring and reporting

- Call recording and logging

- Web callback

- FAQ knowledgebase

Salesforce, NetSuite, MS Dynamcs and ZenDesk Hosted

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Black Box IPBX1224 Manual do Utilizador Página 25