Black Box IPBX1224 Manual do Utilizador descarregar pdf (Página 29)

- IVR

- Conferencing

- Video calling

Microsoft Outlook

Salesforce.com

- SugarCRM

- Google Maps

On-Premises

Hosted

- 3-way conferencing

- Multiparty audio conferencing (M8L, M12Li,

M26x, M26xi, M32x and QX1000 models)

- Video conferencing (M8L, 26x, 12Li, 26xi, M32X,

Q1000 models)

On-Premises

- Conference bridges (all except Standard Edition)

- Web-based control panel

- Find me/follow me (except Standard Edition)

- Microsoft Outlook

- Firefox browser

- Advanced CRM integration (Unified Agent Edition)

Equipment on

customer premises,

management

functions & some

data in Fonality

data center

- Find me/follow me

- Click-to-call

Microsoft Outlook (via HUD, Heads Up Display GUI call

management software)

Hosted

- Find me/follow me

- Click-to-call 

SalesForce, NetSuite, SugarCRM, VanillaSoft and most

Web-based CRM applications via contact center

versions of HUD

Dedicated IP PBX

hosted in Fonality

data center

- Visual call reports

- Employee scheduler tool

- Voice mail transcription

- Call recording

- Microsoft Outlook

- Salesforce.com

Hosted

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