
PSTN TDM to customer site - Unified messaging
Interaction SIP Station (uses headset, dedicated
processor)
Calls delivered from hosted VoIP
contact center to customer premises
over MPLS IP network
Interaction SIP Station (uses headset, dedicated
processor)
Calls delivered from hosted contact
center to customers' existing PBX via
TDM phone lines
- Unified messaging Customer's existing handsets
MPLS IP network and/or PSTN TDM
- Unified messaging
- Mobile integration
- Remote integration
- Desktop phones
- SIP soft phone
SIP - Voice mail to e-mail SIP desk phones and soft phones
Supports Analog, T1, PRI and SIP
(no 3rd party boxes needed for SIP)
Soft Phone, Screen & application sharing, Chat, Chat
rooms, Conference rooms, Complex call routing, 6
party video conference, IP bridging, Outlook record
pop, Presence, Grouping, Call Record, hold, transfer,
click to call, presence synch with outlook, park, and
much more
LG-Ericsson IP Phones, LG-Ericsson SIP phones,
LG-Ericsson Digital Phones, LG-Ericsson DECT or
Wi-Fi phones, LG-Ericsson Conference Phones,
and 3rd party SIP phones (such as Polycom and
others (limited functionality)
SIP
- Unified voice messaging
- Mobile integration
3rd party SIP/analog phones
SIP and PSTN TDM
- Unified conferencing
- Presence
SIP desk phones and Windows Mobile phones
- Unified messaging
- Mobile integration
- Integrated audio and video conferencing
- Integrated user interface
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