Black Box IPBX1224 Manual do Utilizador descarregar pdf (Página 30)

- Speech-enabled IVR (interactive voice response)

- Presence management

- Cloud CRM: RightNow, Salesforce

- Premises software: Astute, Remedy (BMC), Heat

(FrontRange), SAP, Onyx (Consona), Siebel (Oracle)

Voice infrastructure

equipment on

customer premises,

call center

applications hosted

in data center

- Speech-enabled IVR (interactive voice response)

- Presence management

- Cloud CRM: RightNow, Salesforce

- Premises software: Astute, Remedy (BMC), Heat

(FrontRange), SAP, Onyx (Consona), Siebel (Oracle)

Hosted

- Speech-enabled IVR (interactive voice response)

- Presence management

- Cloud CRM: RightNow, Salesforce

- Premises software: Astute, Remedy (BMC), Heat

(FrontRange), SAP, Onyx (Consona), Siebel (Oracle)

Hosted contact

center, existing

premises PBX

Conferencing for up to 250 parties Microsoft Lync, IBM Sametime Hosted

High-definition conferencing in small and medium

packages

Hosted

Built-in ACD, Twinning, fully licensed, Solid State,

15 MultiTenanting, 5 years of warranty included on

hardware and software, can use digital phones,

DECT, Wi-Fi, most flexible system around,

hundreds of other features

Integrates with Outlook, Act, Goldmine, SQL Databases

with our Call Center Suite (such as Salesforce,

NetSuite, CRM and others)

Can be both - and

remote phones do

not require VPN.

- Hosted Voice Mobile

- Find Me/Follow Me

- Visual Voicemail

Both available

- Audio conferencing

- Video conferencing

- Application sharing

- White boarding

- Microsoft Office

- Windows Phone 

On-Premises

- With Mitel Applications Suite (MAS) set of unified

communications collaboration tools

- Microsoft Outlook and Office, IBM Lotus Notes

On-Premises

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